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About Us

Our Mission

We are dedicated to ensuring financial protection for our policy-holders by providing quality products and exceptional service through strong relationships with our brokers, while maintaining corporate financial security.

tiresAutomobile Insurance

Our private passenger automobile program is designed to attract a wide spectrum of risks and is competitively priced. Maidstone provides coverage for liability, physical damage (comprehensive and collision), and additional optional coverage such as rental reimbursement and towing. We offer discounts for defensive drivers, anti-theft devices, passive restraint systems, and anti-lock brakes. We also offer flexible payment plans that help fit your budget.

Claims Philosophy

Maidstone’s claims department handles all claims in accordance with New York State regulations. Any person who presents a claim is entitled to courteous and fair treatment from our claims representatives. The claims professional assigned to the claim will work diligently to establish and foster an atmosphere of equitable and efficient claims handling. It is the intention of Maidstone’s claims department to promptly process all claims, to pay what we owe, and to protect the rights of our policyholders by investigating each loss completely, thoroughly, and with the highest regard for customer service.

gold-sealCustomer Loyalty

In addition to our dedication to outstanding customer service, Maidstone Insurance remains loyal to its customers. In a market of constant change and uncertainty, Maidstone Insurance is committed to its brokers and policyholders and will not eliminate a policy due to threats of natural disasters or climate changes.

Fraud Prevention

Maidstone is dedicated to the detection, investigation and prevention of fraud. If you have information that will assist us in our efforts to eliminate fraud, please e-mail or call us at 866-262-4669 extension 306 or the NY State Insurance Department at 1-888-FRAUDNY. For more information about preventing fraud please click here.

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